Ordering and Delivery Information
All Robin and Wren jewellery is hand made and pieces are either one-of-a-kind or very limited edition. Consequently, there is usually only one of each item listed as in stock at any one time and available for immediate despatch.
If you would like to order more than one of a design order, or order items listed as "out of stock" or even request a more personalised item, then just send me an email outlining what it is you'd like and I'll be in touch to let you know what I can do and the timescale involved. When requesting such items, please be aware that it does take a number of days to make any piece, varying upon the type of piece and the complexity of design.
All deliveries are by a signed-for service.
Standard delivery is usually within 5 working days*. Express delivery* is also available (Royal Mail Tracked 24) which delivers next working day for orders placed before 2:30pm Monday - Friday. Orders received Saturday, Sunday or bank holidays will be posted next working day.
*Please be aware that:
under the current conditions of the pandemic, it is highly likely that delivery times will be longer than usual and Royal Mail are asking customers to wait 14 days before declaring an item as not delivered.
Once an item has been posted, you will be notified and thereafter it is no longer in our control. If any delay occurs after that point, it would be due to the courier, not Robin & Wren Jewellery.
Of course, if at that point you do not have the item please contact us so that we can address the problem. Thank you for your understanding.